MiFIDII/GDPR compliant Hosted Call Recording
Hosted Call Recording
combines the ability to introduce: mobile call recording, with or without SMS recording, then Landline recording, all either on an individual basis or collectively record all of the aforementioned, economically. No user intervention or risk of circumvention, deliver huge benefits across an organisation.
Call Recording is ideal for
Contact history – Professional services records – Regulatory and security compliance – Agent quality monitoring – Call or SMS archiving – Sales tracking – Verbal contracts compliance – SMS message history and backup – Legal audit and compliance – Advanced AI.
Call Recording solutions that automatically record every mobile, fixed line & SMS communication offering; call quality monitoring, security, contact history, sales tracking, contract assurance, business continuity and regulatory compliance or marketing server based SMS messaging.
Does your data collection process comply across the EU?
Why is that important?
One of the key tenants of GDPR is to ensure that data is protected in the same way. An EU requirement is to securely store all Data.
How do we help you?
Hosted in secure data centres across the UK, ensuring regulation compliance, while still retaining access from anywhere.
Can you get a full view of all your telephony data?
Why is that important?
Having a view of all your calls – mobile, fixed or SMS, while not a GDPR stipulation, administration of records and access is far easier.
How do we help you?
Hosted Call Recording for Mobile, Fixed and SMS messages, with full control over all numbers presented on outbound calls.
Do you have “view and audit” tools?
Why is that important?
Part of GDPR focuses on providing a data subject with all the data you hold on them. Our one solution for recording saves valuable time and resource.
How do we help you?
Our Hosted Call Recording provides efficient auditing and record retrieval, without the need to coordinate separate systems.
Do you have full control of your data?
Why is that important?
GDPR demands businesses keep records of who has access to data, how & why it is captured & stored plus any 3rd party information.
How do we help you?
We provide single Portal control over all call data; numbers dialled, length of call, call records, voicemails, call recordings and SMS inclusively.
Is your call data secure?
Why is that important?
Protecting Client information is what GDPR is all about. MiFID II however necessitates financial services companies to go much further.
How do we help you?
Hosted Call Recording ensures Landline, Mobile, SMS are stored in the Cloud. See AI proposition which changes call recording entirely.
Does your system have CRM integration?
Why is that important?
Being able to keep all your data with one secure access point, usually via a CRM increases the control your business has over how & why data is processed.
How do we help you?
Compatible with a range of CRM systems via API integration opens up productivity benefits such as click to call and various synergy CRM solutions.
