Features, Advantages, Benefits.

allin1Contact-Centre is our cloud communications suite for contact centres, which not only provides a comprehensive suite of features including: voice & video calling; HD Voice; security/encryption, ACD Working, sophisticated Call Recording and Management Information Statistics. Our Soft-Clients can also be deployed as a complete standalone GUI, or deployed across multiple site environments in combination with a whole range of applications. The iP PBX Soft-Client can even be locked into system tray, should there be a requirement for their agents to only interact with a single call centre application.


key features.

* allin1number cloud communications suite Contact-Centre application can be deployed as a standalone GUI-based soft phone client, including Call-Centre features such as 3rd party call control and auto-answer.

the VoiP softphone application can be locked into your system tray, so that the Call Centre agent may only interact with the allin1number cloud communications suite Contact-Centre application; In this instance the call centre application runs in the foreground with the Soft-Client contained within the system tray, enabling incoming calls to be automatically answered.

* local provisioning, recommended for smaller deployments, allows only the administrator to changes to the preferences settings, preventing Call Centre agents from making unauthorised changes to the application. For larger deployments, remote provisioning is recommended and is handled via our bulk provisioning server.

* silent login provides the ability to automatically login to listen in silently, take over the call, or record the call for training and monitoring purposes.

* for customers focused on best-in-class voice quality, our Call Centre application offers a centralised voice quality monitoring component as part of the solution, providing real time Mean Opinion Score (MOS) rating of the call quality for each call

IVR reduces integration costs by allowing customers to choose the help they require. Native support for Speech recognition and text to speech in multiple languages.

a skills based; ACD module with multi-channel capabilities and support for automated call-back quickly matches requests in your queue to the best equips agents to handle the particular call.  Integrating the choices to communicate from; voice, chat, SMS, email, or even social media.  Let your customer choose how they interact with you while lowering your total cost of ownership.

* intuitive & dynamic web-based tools can be added to provide your agents with the information on their screens when required. Computer Telephone Integration, offers screen popping to reduce call handling time and enhance your customers call experience. Boost overall agent performance by providing them with the ability to make faster and more informed decisions.

by providing analytic and reporting tools and metrics you empower your agents and splits to make critical performance related decisions.  A complex and wide array of reporting tools with RT information via wlla-boards your business is equips to address any challenges immediately.

custom tailor your installation to connect with a choice of popular CRM platforms, enabling agents to handle large-call volumes quickly & efficiently.

no revenue opportunity will pass by you again: sales collections, fund-raising, and customer outreach are enabled by outbound calling. The outbound dialer supports all types of dialing methods, including predictive, preview, and progressive. Intelligent call suppression complies with government regulations. And if inbound call volumes suddenly spike, your solution can optionally reassign outbound agents to inbound queues automatically.

*1:1 Chat & Group Messenger broadcasting, Chatbots (automated 24×7 communication with your customers)

*  in conjunction with Automated Call Distribution for Contact-Centres, see DNIS / Whisper announce page for more.

* offering menus in accordance with the dialed number. The sequence of operations performed by the hosted Call Centre or Phone System from the acceptance of an incoming call through the final disposition of the call.

* comprised of routing callers to specific destinations (agent or self service options) based upon the number dialled. See Call Routing page for more.

* calls are presented to available agents with the necessary skill set to most appropriately answer and service specific call, based upon the number dialled the options can be infinite from Product to Language based. Working in conjunction with other hunt groups a super group allows a wide range of options to suit every users requirements.

* a credit card Company may have an 0800 DNIS number for lost cards, which identifies the requirement and routes the call appropriately, rather than queuing with other less urgent requests.

To speak to a expert, call us on 0207 048 8821  –  See allin1Contact-Centre, alternatively review our Contact Centre Dialer.