The allin1number UC suite delivers a fully Hosted Contact Centre solution.
Vital Telcom’s – Hosted Contact Centre.
allin1Contact-Centre is the complete cloud iP hosted contact centre and unified communications suite designed to maximise productivity, integrate analytics, along with our tailored development designed around individual customer needs.
An allin1number solution provides everything you need in one place. iP-PBX based contact centers are also taking advantage of the shift to cloud-based unified communications. The allin1number hosted VoiP Contact Centre allows for change to be managed effortlessly.
Automated Call Distribution ‘ACD’ Working (Portal controlled from anywhere) – Add or remove agents instantly
Remote agent logon from anywhere (internet connection req.) – Scheduling, tracking & training agents are enabled by our suite of workforce optimisation tools.
Predictive Dialer – Contact Centre Dialers – MIS (management information statistics) plus optimisation tools.
Full integration of voice, web chat, fax via PC, email, social media or SMS (seamless handoffs)
Integrate with leading business applications from: Salesforce, Outlook, Act, SugurCRM or Netsuite.
Inbuilt Disaster Recovery – Inbuilt Call Recording – Messenger 1:1 Chat & Group Messenger broadcasting
Chatbots (automated 24×7 communication with your customers)
allin1number Hosted Contact Centre.
Providing a unique business experience to ensure your team can differentiate their customer service capabilities. Several Contact-Centre delivery models are available in order to suit different customer requirements. Soft clients rather than than handsets or turrets, allow for a fully customisable experience with the latest versatility designed with “Agent experience” and remote workers / home working in mind. Further more, all types of hunt groups are possible, including traditional ACD working, ensuring the most idle agent/operator receives the next call.
Vital offers contact-centre versatility, with immediate competitive advantage from iP solutions that are scalable, easy to deploy and manage. In addition it will integrate seamlessly into any enterprise architecture, and ensures optimal agent productivity. At the same time our suite provides our contact-centre customers new ways to differentiate themselves through strong customer interactions, new customer collaboration tools, new mediums and social media outlets to engage their customers. Also methods to monitor, track then improve customer service with our flexible and comprehensive MIS statistics & analytics package. See our ACD working blog for further in-site.