Vital Telcom are pleased to introduce improved redundancy for our inbound numbers, upon request we now offer customers an alternative inbound number either as an 0800 or an additional local number. The new allocated service will not use the BT network, so in the event of a BT network failure providing you have a fibre internet connection with a broadband back up, Vital can still deliver calls to your offices. We are therefore pleased to enhance further our SLA’s, rolling out an improved 99.997% uptime service. Which can be further improved by subscribing to our e-Receptionist service, where upon your business will never miss another call. Yes, a permanent receptionist service to answer all your calls, or just to operate as an overflow service, to back up your own receptionist during busy periods. Which means whether a busy period, or in the rare event of a simultaneous power and BT outage, Vital have you covered. Your phones will be guaranteed to always be answered and your messages forwarded appropriately. Ask us for further details of how to obtain full business redundancy today!