Careers at Vital-Telcom

Interested in a fulfilling Telecoms career?

Please see what jobs we have on offer below, and then e-mail your CV and covering letter (quoting the relevant job title as a reference) to us at

Vital-Telcom currently have the below four positions available for 2019:

Job Vacancy Description

London Wall, City of London Cloud solution provider Vital Telcom requires a key 2nd line network support Engineer who is highly customer centric with 3-4 years VoiP (SIP, RTP, QoS, COS, Codecs) and knowledge of network troubleshooting including LAN/WAN, routers, Firewalls, switches, PBX deployment, TCP/IP DNS etc. Pre sales or customer support or NoC experience would be ideal.

The role
To support and maintain our hosted business phone system within the cloud environment. The role includes planning and implementing new customer installations, also management of existing customers; fault finding and escalations, liaising with third-party suppliers. Plus on-going customer support with existing customer add-on’s or moves and changes.

As we manage our fully owned hosted PBX, development is ongoing and the platform constantly evolves. As such, the role involves an element of; design planning & liaising between our Head Designer and the overseas Portal/Engineering team. Also providing guidance, support and liaison between the parties ensuring new features or design work briefs are fully understood. In addition to managing overseas support personnel, the role encompasses network monitoring, development and general operations duties, ensuring that security, routing, switching and other related areas all run smoothly. The successful candidate will have strong communication skills, be presentable with a positive attitude and have excellent pro-active problem solving skills. The role involves some customer facing account management for existing customers, also from time to time supporting new sales via pre-sales customer meetings.

Required experience:
Experienced engineer with a strong knowledge of networking (Routers, Vlans, VPNs, IPSec)
To have had solid experience with implementation, and design of VOIP systems. With a solid understanding of IPV4 and IPV6 networks and basic static routing on a network, including setting up routers with multiple external IP addresses, and setting up IPSEC tunnels between two sites. Experience essential with configuring a sophisticated router for larger business SME customers, with remote user connectivity to the network. The candidate needs to demonstrate a strong understanding of DNS, including creation of Zone files, reverse DNS, A, C, MX records and full email troubleshooting from DNS to MTA and client. Also to have an understanding of RAID array levels and practical array operations and best practice. To be comfortable remotely accessing VoiP Phones, routers, switches and firewalls and solving any related networking issues. To be competent in diagnosing issues from logs and packet captures, Wireshark traces etc.

• The ability to diagnose VoIP problems such as call quality and signalling faults using VoIP monitoring tools and packet captures
• A working knowledge of Linux and or Asterisk server systems
• Basic understanding of the fundamentals of C programming and debugging
• Experience managing wholesale VoIP carrier interoperability and tariffing
• Experience working with VoIP billing platforms including CDR generation and analysis
• Practical experience with database technologies
• Scripting experience beneficial (but not essential) with languages such as Python, Perl, PHP or Bash
• A proven ability to learn new technologies and techniques

The ideal candidate will possess excellent technical and interpersonal skills with strong project management capabilities, and be able to demonstrate previous experience in the successful delivery of VoIP and Network installations.

The role is based from City of London, but will incorporate some on-site work at customer premises; a full driving license, your own transportation and a willingness to travel are therefore prerequisites. The role will also cover a very limited out of hours support function for UK business customer emergencies, as part of an ‘on-call’ team.

The standard working hours are 08:30 – 18:00 (finishing early on Fridays 17:30).

Location: City of London
Work Type: Full Time
Salary: £38,000 Annual Salary
Bonus: Profit related bonus scheme – TBA following probationary period.
Holiday: 23 days Holiday

Notes to all applicants: It is essential that your CV has your Mobile number and full home address with Postcode. At this time we can only consider applications from candidates that are already resident in the UK, with the necessary permission to accept permanent offers of employment. Please submit your CV and cover email to

Job Vacancy Description

Corporate Telecoms Sales London role, based from City Centre. OTE to £100k per annum
As a well-established provider of Hosted Telecoms solutions across the UK, we are gearing for further growth. With a growing client base of Business customers, we are looking to expand our activities in both channel and direct sales.
To increase the technical resilience of our customer service offering, we are recruiting experienced sales personnel.
This job will ideally suit a person with 5+ years proven ands successful track record in Telecoms B2B sales.
The role will encompass

  • Lead generation by telephone, use of social networking, existing prospects & database
  • Acting as the sales support person for a member of the senior sales team
  • Interacting with prospects and client decision-makers to gather data to prepare new bid proposals
  • Acting as a first point of contact for existing clients regarding new sales and support enquiries
  • Working with the senior sales team to help / learn the bid process
  • Accompanying the senior sales team to prospects and client sites to learn the sales process
  • Following a career development path to become a fully-fledged field sales person.
  • In short this is a classic entry level sales role that will develop into a full sales career driven by personal success and learning.

The ideal candidate will possess experience in:

  • Sales calls by telephone and lead generation by use of the internet and other data sources
  • New business development, including self generated appointments
  • Responding to incoming sales enquiries
  • Working as part of a developing, dynamic sales team
  • We will recognise good sales performance with an advanced financial rewards scheme and very clear OTE and package.

Notes to all applicants: It is essential that your CV has your Mobile number and full home address with Postcode. At this time we can only consider applications from candidates that are already resident in the UK, with the necessary permission to accept permanent offers of employment. Please submit your CV and cover email to

Up to £20,000 – £22,000 DOE + high & uncapped commission

We are currently recruiting for an experienced B2B Telesales Consultant and/or a B2B Lead Generator for a role with our London Office. Previous experience of outbound new business telesales or lead generation within the telecoms industry – Mobile, Fixed line and Hosted Telephony or perhaps other forms of IT technology – would be of particular interest, although we may also consider people without this specific sector background providing that you have proven and recent experience of B2B lead generation or appointment setting within another sector.
Working for a growing company as part of an internal and external sales team, it will be your primary role within the company to develop new sales opportunities and generate a number of high quality leads and sales appointments for the external field sales staff of the company to attend, so that they can discuss face-to-face the companies wide range of industry leading Telecoms and IT products.
We are looking for someone with fantastic rapport building and listening skills, who is very sales and target driven, and who is used to making a high volume of outbound sales calls and is successful at speaking with decision makers at the highest level within a target business.
The working hours are 9am – 5.30pm, Monday to Friday. On top of your starting basic salary of up to £20,000 – £22,000, depending on experience, there is also an excellent commission structure in place for generating appointments and also for any resulting sales. The bonus structure is as follows:

  • £15.00 per appointment generated, and:
  • £50.00 per appointment converted into a Mobile sale
  • £100.00 per appointment converted into a Fixed Line or Other Service sale

All applications will be treated with the strictest of confidence. If you feel that you meet the requirements for this role and would like to apply, please do so through the link provided. A well written & detailed CV along with a non-generic covering letter specific to this vacancy would add significant weight to your application. Please note that due to time restrictions and the specific candidate requirements for this role, only the most suitable applicants will be contacted.

Notes to all applicants:  It is essential that your CV contains your Mobile number and home address with full Postcode? At this time we can only consider applications from candidates that are already resident in the UK, with the necessary permission to accept permanent offers of employment. Please submit your CV and cover email to

Based near Moorgate, London

Vital Telcom Ltd, a fast growing global Telecoms company is currently seeking an experienced VoIP (Asterisk) Telecoms Network Engineer. The candidate must be able to manage and develop Asterisk server network as part of a telecom network support team. This really is a fantastic role for a candidate with an interest in VoIP development and telecom network management experience. You will have to have excellent working experience in Asterisk – planning, development, maintenance, build, deployment, reporting and system testing etc.

The successful candidate for the VoIP Developer / Telecommunications Network Engineer role will have the following duties and responsibilities:

  • Be responsible for the technical delivery and maintenance of servers as well as enhancements or developments
  • OpenSource Software Support
  • Requirement gathering, functional technical designs, as well as programming and testing
  • Resolve customer reported issues in a responsive and timely manner
  • Excellent technical communication skills, and a desire to coachmentor and share your experience with team members
  • Networks Planning & Administration
  • Systems Administration & Server Support
  • Take part in a 24/7 on-call support rota

The successful candidate for the role of VoIP Developer / Network Engineer must have the following skills and experience:

  • Strong understanding of VoIP concepts, SIP protocol, Soft-switching & VoIP Gateways
  • Good knowledge of setting up SIP(RFC2833 & SIP INFO) and IAX/IAX2 Protocols/Trunks and Signalling & Media Path manipulation
  • Expert knowledge in developing and configuring, Asterisk, with MySQL
  • An excellent understanding of PABX environment
  • Installation and troubleshooting of Asterisk Servers using Linux/Unix OS (Centos)
  • Good knowledge of Asterisk Dial Plans, maintaining and updating current dial plans using extension conference as well as extensiosn.ael, AsteriskPBX and IVR
  • MySQL knowledge has to be at a very advanced level, stored procedures/triggers, replication and a strong knowledge of AGI Scripting preferably in PHP (AGI-PHP scripts are used for calling stored procedure from MSSQL server) and experience in Data Integration including OLAP.
  • Good knowledge and experience of XML User Interface Language (XUL)
  • Demonstrable experience of developing carrier grade solutions (tier 1 robustness, scalability & resilience) including virtualization technologies (KVM, VirtualBox)
  • Strong understanding of TCP/IP, DNS, DHCP, VLAN’s, routing & FireWall configurations.
  • Good knowledge of VoIP Technologies including SIP, OpenSIP, OpenMeeting, ScopServ, VoIP Gateways, etc.
  • Experience in installation and configuration PRI / E1s and Analogue cards mainly using Digium Cards
  • Good knowledge of Scripting / Bash scripting
  • Extensive experience in working with Linux operating systems
  • Ability to lead the development projects and meet the deadlines
  • Expert level troubleshooting skills in inbound and outbound call flows
  • Preferably educated to a Masters level or similar

In return we offer an excellent working environment coupled with genuine opportunity for progression and growth.
* This is an immediate requirement and we are keen to progress quickly with this role. If you are interested in being considered for the VoIP and Asterisk Developer /Telecommunications Network Engineer/Manager position please submit your CV and cover email to

Job Type: Full-time
Competitive Salary:
Required education: Master’s

Required language: English