Efficient Call Routing
Call routing / Call delivery is guaranteed to improve customer service, designed to provide choices. Starting from basic hunt groups to sophisticated ACD & IVR options, combine all with our e-Receptionist and every business situation is covered.
allin1number – a foundation for growth and a formula for success
Call Routing/ Call Forwarding means call delivery and as such we also offer from an array of hunt groups to deliver calls across your business; Collective, Sequential, Rotary or ACD for Call Centres. A mixture of the aforementioned can be used for overflow groups, that may even include remote-workers / homeworkers.
ACD a crucial component
for large companies streamlining the communications process or Contact-Centres. Automatic Call Distribution as a feature is still relatively under utilised despite its proven benefits. Some of these capabilities include: